Refund policy

Return & Refund Policy

Last Updated: October 3, 2026

At Grabco, we want you to have a smooth shopping experience. If you receive a damaged, defective, or incorrect product, you may be eligible for a return or replacement under the terms below.

1. Return Period

You can request a return within 7 days of receiving your order.

To be eligible, the product must be returned in its original condition, with the original packaging, accessories, manuals, and other items supplied with the product.

2. Eligible Returns

A return or replacement may be accepted if:

  • You received a damaged product.
  • You received a defective or non-functioning product.
  • You received a product different from what you ordered.
  • The product has a missing component or accessory.

Products damaged due to misuse, improper handling, accidents, or unauthorized modifications may not be eligible for return or refund.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact Grabco as soon as possible and within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A short video, if required, showing the issue

This information may be required to verify the return request.

4. Return Process

To request a return, contact us at:

Email: grabco.info@gmail.com
Phone: 7025938387

Please include your order number and the reason for the return.

After receiving your request, our team will review the details and inform you whether the return is approved.

If approved, we will provide the necessary return instructions.

5. Product Inspection

Returned products may be inspected after we receive them.

A refund or replacement will be processed only after the returned product is verified and found to meet the return conditions.

6. Refunds

If your return is approved, the applicable refund will be processed after the returned product has been received and inspected.

The time taken for the refund to appear may depend on the payment method and the processing time of the relevant payment service.

7. Non-Returnable Products

Products may not be eligible for return if:

  • The return request is made after the 7-day return period.
  • The product has been damaged through misuse or improper handling.
  • The product has been modified or repaired without authorization.
  • The product is returned without its original packaging or essential accessories, where applicable.
  • The product shows signs of damage caused after delivery.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been shipped or processed for delivery.

9. Replacement

Where applicable, Grabco may provide a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

Replacement will depend on product availability.

10. Contact Us

For any questions regarding returns or refunds, please contact:

Grabco
Email: grabco.info@gmail.com
Phone: 7025938387
Website: grabco.in

Grabco reserves the right to review each return and refund request individually and determine eligibility according to this policy.